Question 1

What type of buyer am I?

Accepted Answer

There are two types of buyers:
- Corporate Buyer refers to a purchase made by a company such as For Profit, Non-Profit, Partnership, Sole Trader, Co-operative, Social Enterprise and State Entity.
- Individual Buyer refers to a purchase made by an individual self-described as Salaried, Freelancers, Self-Employed, Non-Registered Entrepreneurs, Students, and Retirees.

Question 2

What is the Know Your Customer (KYC) form?

Accepted Answer

The KYC form is a requirement of a FIUTT-registered business. All buyers will receive a link to complete the Know Your Customer (KYC) form.

Question 3

Do you sell artwork internationally?

Accepted Answer

Artworks in the online shop are only available to buyers within Trinidad and Tobago. However, international buyers can send a request via the Contact Form..

Question 4

How do you place an order?

Accepted Answer

You can place an order by completing the order form at the end of the Shop page.

Question 5

How long will it take to receive my order?

Accepted Answer

Orders can take between 3 to 14 days. It depends on your availability to view the artwork at a designated location.

Question 6

Where are the designated locations to view the artwork?

Accepted Answer

The buyer can choose one of the following designated locations to view  the artwork:
- Framing Shop, Port of Spain
- Framing Shop, East Trinidad
- Framing Shop, Scarborough

Question 7

Can I cancel an order after placing it?

Accepted Answer

If you would like to cancel an order, use the contact form to request the cancellation before making arrangements to collect the artwork.

Question 8

What forms of payment do you accept?

Accepted Answer

You can pay for your orders via direct deposit or online banking. Banking information will be provided after viewing the artwork.

Question 9

Do I get an invoice for my purchase?

Accepted Answer

You will receive an invoice once you confirm purchase of the artwork and made your frame selection.

Question 10

Which currencies are accepted?

Accepted Answer

TTD and USD are the accepted currencies.

Question 11

Do I get an artwork valuation certificate for the artwork?

Accepted Answer

Corporate buyers will receive a valuation certificate for tax purposes with the artwork. The seller covers the cost of the artwork valuation certificate.

Question 12

Can the artwork be framed?

Accepted Answer

There is the option to frame the artwork before collection. The seller covers the framing cost at this time only.

Question 13

How do I collect the artwork?

Accepted Answer

There are two collection options:
Without framing and once payment is made, the artist will make arrangements to deliver the artwork;
If framing is requested, you can collect the artwork 2-3 days at one of the following the designated location:
- Framing Shop, Port of Spain
- Framing Shop, East Trinidad
- Framing Shop, Scarborough

Frequently Asked Questions FAQs